92% of the time we are in our thoughts, in our reasoning.
Although we seem to listen, we focus on ourselves.
We listen to respond, not to understand.
The basics of negotiation are to build solutions with the other party.
Listen until the end to what the other is saying.
Listen to what they say and to what is not said.
Leave them their space.
Hear them really.
Only this will help you co-build a powerful solution.